Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

If your order includes the two-wrap bundle, your first bottle of Nighttime Ritual Lotion is included at no charge. After your first order, your lotion subscription will automatically renew and you will be charged the full retail price for each subsequent bottle delivered every 30 days.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

If you don't want to continue receiving the lotion after your first free bottle, you can cancel at any time before your next renewal date. Your order confirmation emails have links to your order. You can manage or cancel your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.