Cancellation policy

Cancellation Policy

Some items in our store may be offered as a subscription, a pre-order, or a try before you buy purchase. This policy explains how each of these purchase types works and how you can make changes or cancel.

Subscriptions

When you purchase a subscription you will receive repeat deliveries based on the frequency you select. Full details of the subscription terms, including the renewal price and billing interval, are displayed on the product page before you add the item to your cart. You will also be shown these details at checkout before you complete your purchase, so you always know exactly what you are agreeing to before your order is placed.

Your payment details are stored securely and you will be charged automatically at each renewal interval unless you choose to cancel. You can cancel your subscription at any time before your next scheduled renewal date and you will not be charged again. To manage or cancel your subscription, use the link in your order confirmation email to access your order. From there you can view your renewal date, update your payment details, or cancel entirely.

If you cancel after a renewal has already been processed, that order cannot be reversed, but you may be eligible for a refund under our returns policy.

Nighttime Ritual Lotion Subscription

If your order includes the two-wrap bundle, your first bottle of Nighttime Ritual Lotion is included at no charge. This is a one-time inclusion with your initial bundle purchase. After your first order, a lotion subscription will automatically activate and your payment method will be charged the full retail price for each subsequent bottle, delivered every 30 days.

The subscription renewal price and 30-day billing cycle are displayed on the product page and confirmed again at checkout before you complete your purchase. You will not be surprised by a renewal charge. If you do not want to continue receiving the lotion after your first free bottle, you can cancel at any time before your next renewal date. Your order confirmation email contains a link to your order where you can manage or cancel the subscription. See our returns policy for details on refunds.

Pre-Orders

When you purchase a pre-order, you are buying a product that is not yet available or not yet in stock. Depending on the item, we may collect no payment or a partial deposit at checkout and store your payment method securely. The remaining balance will be charged when your order is fulfilled and ready to ship.

You can cancel a pre-order at any time before it has been fulfilled. If your pre-order has already been fulfilled and shipped, it cannot be cancelled, but you may request a full or partial refund under our returns policy.

Try Before You Buy

When you purchase a try before you buy item, we place an authorization hold on your payment method rather than charging it immediately. Your order is fulfilled and you have a set period of time to decide whether you want to keep the item. The length of that trial period is stated on the product page. If you decide to keep the item, or if the trial period passes without a return being initiated, your payment method will be charged the full purchase amount. If you return the item within the trial period, the authorization hold will be released and you will not be charged.